Furniture delivery should feel as considered as the piece you have chosen. The Hale & Hale collection includes bed frames, divan sets, storage beds, mattresses and other large home furnishings, so the service available for an order can depend on the product, delivery postcode, property access and the option confirmed for that order.
Delivery and assembly are available on selected orders. Exact availability, timing and any charge are confirmed during checkout or by our team before delivery.
Before you order
A few checks before purchase can make delivery much easier, especially for bed frames, divan bases and storage furniture.
- Check the product dimensions: use the measurements on the product page and allow space for packaging and safe handling.
- Measure the full access route: include gates, communal entrances, lifts, staircases, landings, door frames and the final room.
- Choose the correct configuration: confirm the required size, colour, storage and headboard options before completing the order.
- Provide accurate contact details: keep the mobile number, email address and delivery address on the order up to date.
- Tell us about access restrictions: let us know about narrow roads, parking controls, restricted delivery hours or difficult stairs as early as possible.
Delivery options
Furniture delivery
Large furniture is handled through an appropriate furniture-delivery service. The service level, expected timing and delivery area for your order will be shown at checkout where available or confirmed after the order has been reviewed.
Assembly service
Assembly is available for selected products and delivery areas. When assembly is offered and added to the order, the confirmed service will state what is included. Please make sure the destination room is clear and there is enough safe working space around the product.
Assembly, packaging removal and disposal of an existing item are separate services. Do not assume they are included unless they are shown on the order confirmation.
Mattresses and smaller items
Mattresses and smaller products may use a different delivery service from bed frames or divan sets. If one order contains items with different fulfilment requirements, they may be delivered separately.
What happens after you place an order
- Order confirmation: check the products, options, delivery address and contact information carefully.
- Delivery review: the available service is matched to the products, postcode and access information supplied with the order.
- Delivery update: keep an eye on the email address and mobile number used at checkout for scheduling or progress information.
- Final preparation: clear the route and destination room before the confirmed delivery time.
Preparing your home
- Clear furniture, pictures, lamps and breakable objects from the access route.
- Protect delicate flooring and make sure stairs and hallways are well lit.
- Keep children and pets away from the working area.
- Arrange for a responsible adult to be present throughout the delivery.
- Do not dismantle or dispose of an existing bed until the new delivery arrangement is confirmed.
When your order arrives
Check the number and visible condition of the packages before the delivery is completed whenever possible. If packaging or an item appears damaged, photograph it and tell the delivery team or Hale & Hale promptly.
Do not assemble or continue using an item that appears unsafe. Keep the product, components and packaging while the issue is reviewed.
Access limitations, changes and delays
Delivery and assembly must be safe and physically possible at the property. If an item cannot pass through the measured route, the working area is unsafe, or access differs materially from the information supplied, the planned service may need to be changed.
If you need to update the address, access information or contact details, please contact us as soon as possible. A requested change is not confirmed until Hale & Hale or the assigned delivery service accepts it.
Returns and order issues
Delivery and assembly do not change your rights or the conditions that apply to a return. For eligibility, exclusions and the return process, read our Refund Policy.
Need help before ordering?
If you are unsure whether a product will fit, whether assembly is available, or which service applies to your postcode, please contact Hale & Hale before placing the order.
The product page, checkout, order confirmation and any later written delivery confirmation contain the service details that apply to an individual order.